Check out our Frequently Answered Questions advice and get quick answers on our No Wagering Requirement Bingo site
Check out our Frequently Answered Questions advice and get quick answers on our No Wagering Requirement Bingo site

Frequently Asked Questions (FAQ)

Getting Started at Loadsa Bingo

How do I register at Loadsa Bingo?

Registering for Loadsa Bingo is simple. All you have to do is click the Join Now link on our home page, then fill in the form on our registration page. It only takes a minute or two, and then you’re ready to play bingo.

Does Loadsa Bingo run on a Mac or a PC?

You can run the Loadsa Bingo game on either a Mac, PC or Mobile Phone. And you don’t require a super-powerful computer to play the game. It will run on the average home computer. Put it this way. If you can surf the net, you should have no problems playing at Loadsa Bingo. We do recommend that for a better gaming experience, you play through a broadband connection.

Banking, Deposits and Withdrawals. What Deposit methods do you accept?

All banking is provided by Bridgend, a wholly-owned subsidiary of Enterprises Gibraltar Limited. We accept most payment methods, including Paypal, Visa, Mastercard, Maestro and Paysafecard.

How do I cash out and get paid?

Payouts are requested from the cashier. Withdrawals are processed based on the method that you have used to make your deposit. Please find our withdrawal policy here.

What is the minimum amount I can deposit?

The minimum deposit is £5 but the usual deposit to qualify for a bonus is £10. We do, though, accept £5 deposits.
Please find our withdrawal policy here.

I have made a withdrawal. When will the money be in my bank account or on my credit card?

It can take up to 8 working days for funds to appear in your account. All withdrawal transactions are processed by Enterprises (Gibraltar) Limited within 2 working days from your original request. However, your bank or Credit Card Company may take up to 6 working days from then to complete the process. We will allocate withdrawals to cards used on your account to cover expenditure on those cards across the account’s life.

How will my transactions appear on my bank debit or credit card?

Your deposits and withdrawals will be listed on your bank statement under the title UK Regulated Lim/ WorldPay AP Limited (UK players) or Vglobal DSL (non-UK players). For further details, please find our withdrawal policy here.

How can I contact the support team?

The Loadsa Bingo Customer Support Team is available to answer any questions you may have about your account or the game. You can speak to one of our Customer Support Agents by visiting the game’s help chat room. Alternatively, you can contact us by using the Help form on the Support page.
Finally, you can contact the team on the telephone on this number, 0808 2389 814 any time.

Is it legal to play bingo online at Loadsa Bingo?

Loadsa Bingo is operated by Enterprises (Gibraltar) Limited, which is licensed to offer online gaming services by the Government of Gibraltar (License Number 022), regulated by the Gibraltar Gambling Commissioner under the laws of Gibraltar, and makes no representation as to legality of such services in other jurisdictions. Enterprises (Gibraltar) Limited is incorporated in Gibraltar, which is part of the European Union.
Our services in the UK are operated by 888 UK Limited, a company incorporated in Gibraltar, licensed and regulated by the Great Britain Gambling Commission. We adhere to their strict regulations on fair play and prize payouts.

Will my personal details be safe?

We take our responsibilities towards our players’ security very seriously, and we use the latest technologies to ensure that your banking and personal details are safe with us. This means that before any sensitive data is sent between you and our servers, it is encrypted before it is transmitted. This makes it impossible for people to crack this code and gain access to your confidential details.

Are my payment card details secure?

We use the SSL Protocol with 128-bit encryption to provide security and privacy between your computer and our servers. This means that before any sensitive data is sent between you and our servers, it is encrypted before it is transmitted. This makes it impossible for people to crack this code and gain access to your confidential details.

How do I know the bingo games are fair?

To ensure our games’ integrity, a Random Number Generator (RNG) is always used to ensure random results. Whether it’s the bingo ball selection, a roll of a dice, a hand of cards, or a spin of the wheel, in each event, a Random Number Generator (RNG) is utilized to ensure that the outcome is random. The system has been rigorously tested by running millions of rounds and examining their results. The system is also systematically tested by Loadsa Bingo.

What happens if I have purchased my cards and I get disconnected from the game?

As soon as your cards are purchased, you are in the game regardless of your connection status.
The game outcome is generated at our servers, and if one of the cards you have purchased is a winner, you will win. If you get disconnected for any reason and have purchased cards, check your transactions in the members’ area to see if you won.

Why can I not connect to the chat server?

Our chat servers may be down from time to time, but this is not frequent. Often, if your computer sits behind a firewall, the firewall will not allow our chat servers to send your computer messages.

Can I keep my bingo card numbers from game to game?

Unfortunately not. In keeping things fair, all cards are randomly generated at the time you request them.
If you do not like the numbers of your issued cards, you can get a new batch by clicking on the arrows below the bingo cards.

I received a Free Spins voucher, how do I claim it?

Once you login to the site and enter the gaming lobby, click on the gift icon located at the top section next to the site logo. If you received a voucher and cannot find any gift icon, please contact us.

How do I contact & get support at Loadsa Bingo?

Feel free to contact us with any questions or support issues.
We will endeavour to answer all queries within 72 hours.
We recommend that customers print out all transaction data, rules of the game, terms and conditions and payment methods and keep them in an easily accessible place.
Email: help@bingosupport.org
Phone: (toll-free, UK only)